Gasworks Cellar Door Terms & Conditions

As a condition of using the Gasworks Cellar Door Website (“Website”), you agree to comply with and be subject to all of the following terms and conditions.

Ordering through Gasworks Cellar Door Website

When placing an order with Gasworks Cellar Door through the Website you confirm that all the details that you have provided in completing the order and offer to purchase the wine specified in the order are true and correct. It is a condition of purchase that you verify that you are 18 years of age or over. If you do not confirm that you are 18 years or over, your order will not be processed.

Gasworks Cellar Door reserves the right not to accept your offer to purchase. Your offer to purchase will be taken to have been accepted once the product you have ordered has been despatched.Limited rights reserved, and while stock lasts.

Website Content

The materials (including all software) and services on the Website are provided without warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Gasworks Cellar Door obligations are governed by the terms and conditions and any other applicable law and nothing on the Website should be construed to vary such obligations.

Gasworks Cellar Door further does not warrant the accuracy and completeness of the materials, information or services on the Website.

Gasworks Cellar Door may make changes to the materials and services on the Website, or to the products and services described in them, at any time without notice. The materials and services on the Website may be out of date, and Gasworks Cellar Door makes no commitment to update the materials and services on the Website.

Information published on the Website may refer to products, programs or services that are not available in your country. Contact the Gasworks Cellar Door for information regarding the products and services that may be available to you. Applicable law may not allow the exclusion of implied warranties, so such exclusion may not apply to you.

Liability Disclaimer

The Website is provided by Gasworks Cellar Door in good faith but Gasworks Cellar Door does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Website or its content or any Websites to which the Website is linked, and all warranties and representations are hereby excluded to the extent permitted by law.

To the extent permitted by law, Gasworks Cellar Door hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the content on the Website, the Website and/or any Website to which the Website is linked, or any action taken (or refrained from being taken) as a result of using any of these.

Links to Third Party Websites

The Website may from time to time contain links to third party websites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by Gasworks Cellar Door of such websites or the products or services provided at such websites. You access such websites and use the products and services made available at such websites solely at your own risk.

Returns and refunds.

If the wine delivered to you is damaged, of unacceptable quality or not the wine we ordered then we will refund your money or exchange the product. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return*.

The fastest way to obtain a refund or exchange is to contact Gasworks Cellar Door where our team will be able to assist you.

In the event that your product must be returned to Gasworks Cellar Door, please allow 2-3 business days for your refund to be processed after the product has been received by us.

* Please note that the delivery charge will be reimbursed when Gasworks Cellar Door is at fault. That is, if the wrong product is delivered or there is a fault with the product (including any damage caused in transit). In all other circumstances, the delivery charge will be deducted from the refund to the customer.

** Proof of purchase must be provided to obtain a refund, and all exchange products must be in their original condition and packaging.

Changing or Cancelling Your Order

Unfortunately, you cannot amend an online order after it has been placed. If you wish to change or cancel your online order please contact Gasworks Cellar Door on (03) 6231 5946.

Our Customer Trading Hours are: Sunday to Wednesday, 12.00 pm to 4.00 pm, Thursday to Saturday, 11am to 5pm.

Every attempt will be made to accommodate your request, however unfortunately no guarantee can be given once an online order has been placed.

Payment Options

Gasworks Cellar Door online accepts the following forms of payment:

  • Visa
  • MasterCard
  • America Express
  • Diners

Delivery

Delivery charges are as described below:

Area1 to 5 bottles6 or more bottles
Tasmania$7.00FREE
Victoria$15.00FREE
New South Wales$15.00FREE
Western Australia$30.00FREE
Northern Territory$30.00FREE
Australian Capital Territory$15.00FREE
South Australia$15.00FREE
Queensland$25.00FREE

Please allow 3-7 business days for delivery in most areas or up to 12 business days for regional areas.

Gasworks Cellar Door delivery partner is Australia POST and Fastway Couriers.

If you are not at home at the time of delivery, an 'Article Awaiting' card will be left in your mailbox. This card will advise the next steps required to obtain delivery of your order. Your order will not be left with persons under the age of 18 years (proof of age may be required).

We cannot guarantee or provide a day of the week or time of day for delivery.

Each order may only be sent to one delivery address. If you need to send products to more than one delivery address please place a separate order for each delivery address.

Liquor Licensing Act 1990 (Tasmania)

Under section 70 the Tasmanian Liquor Licensing Act 1990 it is an offence to sell liquor to a person under the age of 18 years.

The sale of liquor pursuant to an offer to purchase made through the Website is made at the premises at 2 Macquarie Street, Hobart in Tasmania in respect of which Licence No. 7111020X (“Liquor Licence”) has been issued under the Liquor Licensing Act 1990. Your offer to purchase made through the Website is made to Vantage Hotel Group Pty Ltd ACN 087 546 245 as the Liquor Licence has been issued to a nominee of Vantage Hotel Group Pty Ltd. Any offer to purchase you make through the Website is subject to acceptance of your offer by the holder of theLiquor Licence, certification and evidence of you being over 18 years of age and the availability of the liquor which you have offered to purchase at the premises in respect of which the Liquor Licence has been issued.

The Federal Group Privacy Policy Statement

The Federal Group operates in the tourism and leisure industry and is recognised as Tasmania’s leading tourism, entertainment, accommodation and gambling services provider.

Protecting your privacy and the confidentiality of your personal information is fundamental to the way The Federal Group does business.

Our Privacy Policy explains how The Federal Group will manage and protect your personal information.

Many of our operations allow you to interact with us anonymously, such as our bar, dining, entertainment, retail, tourism, conference and gaming facilities.

Your personal information is only collected with your consent during the course of providing you with certain goods or services which you request. Examples of personal information may include your name, address, contact details, credit card details, government issued photo identification reference number, video footage or information about your opinions and what you like.

The Federal Group is bound by the Privacy Act and the 13 Australian Privacy Principles (APPs) set out in that Act. The APPs regulate the way we must handle personal information.

We are committed to protecting your personal information and believe that our Privacy Policy represents industry best practice.

Contact us about Privacy

If you have any questions or would like further information about our Privacy Policy please email us on privacyofficer@federalgroup.com.au